Privacy Policy
Last updated: December 16, 2025
At Natruël, your privacy matters. We handle personal information with care and discretion, and only collect what is necessary to provide a thoughtful, seamless shopping experience. This Privacy Policy explains how information is collected, used, and protected when you visit our site, make a purchase, or otherwise interact with Natruël.
By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.
Personal Information We Collect
When you visit or make a purchase from our site, we may collect certain personal information, including:
- Contact details such as your name, billing and shipping address, phone number, and email address
- Payment information necessary to process transactions (payment details are handled securely by our payment providers)
- Order and transaction information, including items viewed, purchased, returned, or exchanged
- Account information, if you choose to create an account
- Communications you send to us, such as customer support inquiries
- Device and usage information, including browser type, IP address, and interactions with our site
We do not knowingly collect personal information from children.
How We Use Your Information
We use personal information to:
- Process orders, payments, shipping, returns, and exchanges
- Communicate with you about your purchases or inquiries
- Maintain and improve site functionality and user experience
- Protect against fraud, misuse, or unauthorized access
- Comply with legal obligations
Where permitted, we may also use your information to share updates about Natruël, such as product launches or brand communications. You may opt out of marketing emails at any time.
Sharing of Information
We share personal information only as necessary to operate our business, including with trusted service providers who assist with:
- Payment processing
- Order fulfillment and shipping
- Website hosting and analytics
- Customer support
These providers are authorized to use personal information solely to perform services on our behalf and are required to protect your data.
We do not sell personal information.
Cookies & Analytics
We use cookies and similar technologies to support site functionality and understand how visitors interact with our site. You may adjust your browser settings to manage or disable cookies if you prefer.
Your Rights & Choices
Depending on your location, you may have the right to:
- Access personal information we hold about you
- Request corrections or updates
- Request deletion of certain information
- Opt out of certain data uses, including marketing communications
Requests may be submitted using the contact information below. We may need to verify your identity before fulfilling requests, as permitted by law.
Security & Retention
We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to fulfill orders, maintain records, comply with legal obligations, and operate our business.
International Transfers
Your information may be processed outside your country of residence. Where required, we rely on recognized legal safeguards to protect international data transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: info@natruelbeauty.com